Common Concerns

Privacy and Security

In compliance with HIPAA, the Medical Office Online system uses 128 bit SSL encryption, Username and password authentication and full audit trails to ensure the privacy and security of your data.


As part of your subscription fee you receive regular data backups. Your data is backed up to a backup server on the hour and backed up to a disk based backup system nightly.

Term of contract

The Medical Office Online service fee is billed to your credit card monthly. When you sign up you agree to a 1 year subscription. Your subscription automatically self renews unless you give 90 days notice that you would like to discontinue your service.

Leaving the Service

If you choose to leave the service, Medical Office Online can provide you with a full export of your data. You can then import that data into another system. You will be responsible to pay out the remainder of your contract.

Internet Outage

In many areas, Internet connections are now highly reliable. If your connection is not reliable or for additional redundancy, Medical Office Online recommends that you subscribe to multiple services. This could be DSL, cable modem or the new EV-DO technology.

Price Increases

Our customers are our most valuable asset. We are committed to ensuring that our system is the best and most cost effective option for every medical care Provider.